Session Plan-BSBMKG418 Develop and apply knowledge of marketing communication industry RTO Forms ethics and privacy in an

ethics and privacy in an ICT environment ICTICT424 Address cyber security requirements ICTICT425 Implement WHS

A guide to understand the basics of VET sector in Australia

Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use

Don’t forget about our QUALITY ASSURANCE GUARANTEE

Core units CHCCCS016 Respond to client needs CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people HLTWHS002 Follow safe work practices for direct client care HLTWHS006 Manage personal stressors in the work environment Elective units CHCADV001 Facilitate the interests and rights of clients CHCCCS005 Conduct individual assessments CHCCCS009 Facilitate responsible behaviour CHCCCS019 Recognise and respond to crisis situations CHCCCS017 Provide loss and grief support CHCCCS031 Provide individualised support CHCCCS038 Facilitate the empowerment of people receiving support If you require RPL Kits with comprehensive benchmarking

Session Plan-BSBMKG418 Develop and apply knowledge of marketing communication industry RTO Forms ethics and privacy in anOur session plan support trainers to deliver effective, engaging and compliant classroom delivery of the qualification. This is a one off license fee and there are no limits on the amount of times you can use this session plan within your RTO, no annual or ongoing fees, and no limit on student numbers. We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce these